FAQs

ORDERS & STOCK

Who do I contact about my order?

Please contact the retailer you bought from.

How do I check the status of my order?

Please contact the retailer you bought from to find out your order status.

When will my order arrive?

Please contact the retailer you bought from to find out when your order will arrive.

Can I amend my order?

Please contact the retailer you bought from, and they’ll let you know your next steps.

Can I cancel my order?

If you want to cancel your order, the retailer you shopped with can help organise this. Be sure to do this soon after your original order!

PRODUCT INFORMATION

Where can I find more product information or dimensions?

Our website provides product information and dimensions. For more details, contact our sales team at 0113 271 5151 or info@lpdhome.co.uk.

How do I look after my furniture?

The aftercare information is shown in our assembly instructions. If you cannot find these, please follow these guidelines:

• Never use abrasive or chemical cleaners to clean your furniture – always use a slightly damp, soft cloth
• Don’t place your furniture against or too close to radiators or other heat sources
• Avoid placing furniture in rooms with extreme temperature changes, such as conservatories
• Don’t place your furniture in direct sunlight, as it may result in fading
• Never drag or pull when moving your furniture – please lift it safely instead
• Use furniture protector pads on the feet of your furniture when placing on wooden or laminate floors
• Regularly check and tighten fittings
• Never place hot or very heavy items on your furniture

Where do you find the assembly instructions?

You should receive assembly instructions with your furniture. If you cannot find this, first contact the retailer you bought from or email our sales team at sales@lpdhome.co.uk.

Why does my wooden furniture look different to what’s shown online/in print?

If you’ve chosen an item made from natural wood or wood veneer, some colour or grain pattern variation will likely occur. Wood is a natural resource, so colour will vary and is something we cannot control. This is what makes owning wooden furniture so special.

Where are the feet and fittings for my chair or sofa bed?

We place the feet and fittings in a zipped compartment underneath your sofa bed or chair to minimise damage during transit.

Where are the footboard, slats and fixing kit for my bed?

Your footboard, slats and fixing kit are placed within a zipped compartment at the back of the headboard.

Why are there no fittings with my furniture?

First, please check the packaging your furniture came in. We pack all fittings in a secure bag or box attached with red tape so you can easily spot them. For chairs and beds, they will be in a zipped compartment.

If there are no fittings, please contact the retailer you bought from or call our sales team on 0113 271 5151 or email info@lpdhome.co.uk.

RETURNS & REPLACEMENTS

What is your returns policy?

To make a return, you must refer to the retailer’s return policy. Please contact them and ensure all furniture is sent in its original packaging.

How do I arrange a replacement for my damaged/faulty product?

We’re sorry to hear your furniture is damaged or faulty. At LPD Home, we conduct strict quality tests to ensure our furniture is fit for living. Sometimes, damage can arise through transit, so please contact your chosen retailer, and they can look into what went wrong.

How do I arrange a return?

If you want to return your order, contact the retailer you bought from, and they’ll let you know what your next steps are. If you’d like to share feedback, contact our team at info@lpdhome.co.uk, and we’ll be there to help.

OTHER

How do I keep up with interior design trends?

Head to our inspiration hub for our expert team’s latest interior trends and styling tips.

Where can I buy office furniture?

LPD Home offers a range of office chairs and desks for your home office. Designed with comfort, style and durability in mind.

What is the difference between LPD Home and LPD Essential?

LPD Home is our mainline collection, which is thoughtfully created by our in-house team. From timeless Modern Country to our pared-back Industrial Loft collection, we have a range of on-trend styles for every home.

Our Essential collection offers stylish and affordable furniture for every room. Influenced by the LPD Home collection, Essential makes style accessible for everyone.

How do I choose the right furniture for my home?

First, you need to decide on your interior style. Do you prefer a country-inspired vibe or an industrial-style New York loft? Once you know your style and size requirements, head to our collection page to find something that works for you.

Feeling lost? Go to our inspiration hub for more styling tips and insights.

How do I clean my furniture’s fabric at home?

For any furniture from LPD Home, please clean the fabric with a slightly damp, soft cloth. Do not use abrasive or chemical cleaners. For detailed instructions, please refer to our aftercare guidelines.