LPD trade portal

The LPD Home portal allows you to place orders, monitor stock and check prices. You can also track orders and look at previous invoices.

Already have a trade account?

Need to apply for an account / Can’t access your account?

Contact our sales team directly on:

0113 271 5151
sales@lpdhome.co.uk

Or alternatively, complete our contact form below.

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Meet LPD Home

LPD Home creates high-quality, trend-led designer furniture without a premium price tag. We’re on a mission to make style accessible for every home.

About Us

Trade FAQs

Got a specific question? Use the quick links below to jump to that section

General
Orders and Stock
Product
Deliveries
Returns and Replacements
Other

GENERAL

Can I visit your showroom?: Yes, we have a showroom, which you can visit by booking an appointment with your account manager. If you don’t have a trade account, please call our sales team on 0113 271 5151 or email sales@lpdhome.co.uk.

Do you deliver outside of the UK?: We will deliver to a shipping company of your choice at any mainland port, who will then arrange delivery on your behalf.

Do you offer fabric swatches?: We can provide fabric swatches for all upholstered products. Please speak to your account manager or email our sales team at sales@lpdhome.co.uk.

Who can I send feedback to?: We’re always looking to evolve and continue offering excellent customer service, so your feedback is important to us. Please email our sales team at sales@lpdhome.co.uk.

ORDERS & STOCK

How do I place an order?: You can place orders on the phone, online or by email:

1. Call us on 0113 271 5151 to speak to a member of sales or your account manager;

2. Place your order on the LPD Home portal at any time of the day OR,

3. Email your requested order to your account manager or sales@lpdhome.co.uk

What is the LPD Home portal?: The LPD Home portal allows you to place and track orders, monitor stock, view PODs and invoices and check product prices.

How can I check stock availability?: You can check if stock is available in real-time on the LPD Home portal. You can also request a stock feed sent by email that shows hourly, daily, or weekly availability. Contact your account manager or email our sales team at sales@lpdhome.co.uk to set it up.

Is there a minimum order?: A minimum order only applies to the following postcodes: KW, HS, IV, PH, PA, BT, LL, SY, SA, TR, PL, EX, TQ and TA.

If you are based in these areas, please contact your account manager or email our sales team at sales@lpdhome.co.uk.

How do I find out when a product is back in stock?: Head to the LPD Home portal to get regular updates on stock availability. If you can’t find what you’re looking for, call our sales team on 0113 271 5151 or email sales@lpdhome.co.uk.

Who do I contact about my order?: Call our sales team on 0113 271 5151 or email sales@lpdhome.co.uk.

How do I check the status of my order?: You can check the status of your order on the LPD Home portal. If you need details on how to log in, please contact your account manager.

When will my order arrive?: You can check when your order will arrive on our LPD Home portal. If you need details on how to log in, please contact your account manager.

Can I amend my order?: You can amend your order on the LPD Home portal. You can also call our sales team on 0113 271 5151 or email sales@lpdhome.co.uk if required.

Can I cancel my order?: You can cancel your order on the LPD Home portal, through our sales team at 0113 271 5151, or by emailing sales@lpdhome.co.uk. Please note that cancelling your order will depend on whether it’s in transit or not.

PRODUCT

Where can I find more product information or dimensions?: Our website provides basic product information and dimensions. If you require more details, contact your account manager or email our sales team at sales@lpdhome.co.uk.

Do you have aftercare information?

The aftercare information is shown in our assembly instructions. If you cannot find these, please follow these guidelines:

Never use abrasive or chemical cleaners to clean the furniture – always use a slightly damp, soft cloth
Don’t place furniture against or too close to radiators or other heat sources
Avoid placing furniture in rooms with extreme temperature changes, such as conservatories
Don’t place the furniture in direct sunlight, as it may result in fading
Never drag or pull when moving furniture – please lift it safely instead
Use furniture protector pads on the feet of the furniture when placing on wooden or laminate floors
Regularly check and tighten fittings
Never place hot or very heavy items on your furniture

Please note our furniture is intended for domestic use.

Where do you find the assembly instructions?: In the unlikely event your order arrives without instructions, please contact your account manager or email our sales team at sales@lpdhome.co.uk, and we’ll send you an electronic copy.

Why does your wooden furniture look different to what’s shown online/in print?: If you’ve chosen an item made from natural wood or wood veneer, there will likely be some colour or grain pattern variation. Wood is a natural resource, so colour will vary and is something we cannot control. This is what makes wooden furniture so special.

Slight variations in wood are not part of our returns policy.

Where are the feet and fittings for the chair or sofa bed?: We place the feet and fittings in a zipped compartment underneath the sofa bed or chair to minimise damage during transit.

Where are the footboard, slats and fixing kit for your beds?: The footboard, slats and fixing kit are placed within a zipped compartment at the back of the headboard.

Why are there no fittings with my order?: First, please check the packaging your furniture came in. We pack all fittings in a secure bag or box attached with red tape so you can easily spot them. For chairs and beds, they will be in a zipped compartment.

If there are no fittings, please call our sales team on 0113 271 5151 or email sales@lpdhome.co.uk.

DELIVERIES

Are your products built up or flat-packed?: Our website will advise if your furniture will arrive assembled. If it doesn’t say it’s assembled, your furniture will arrive flat-packed.

Do you offer an assembly service?: We don’t offer an assembly service, but we supply clear and simple instructions to make building our furniture as easy as possible.

Do I have to be around to receive my delivery?: If you’re unavailable, please contact our transport team to arrange a safe location for your delivery.

Can I collect my order from you?: Yes! Please contact our sales team on 0113 271 5151 prior to any collection and we’ll book you in so your order is ready for pick up.

Can I change my delivery date and time?: Call our sales team on 0113 271 5151 or email sales@lpdhome.co.uk to amend your delivery date and time.

How much does shipping and delivery cost?: This cost will vary depending on your location and the size of your order. Call our sales team on 0113 271 5151 or email sales@lpdhome.co.uk to find out.

What do I do if I’ve not received all of my order?: In the unlikely event you don’t receive all your items, please call 0113 271 5151 or email sales@lpdhome.co.uk and one of our team will look into this for you.

Who should I contact if I need help with my delivery?: For help regarding your delivery, please call our sales team on 0113 271 5151 or email sales@lpdhome.co.uk.

What should I do if items are missing or incorrect on my delivery?: In the unlikely event that items are missing or incorrect, please call 0113 271 5151 or email sales@lpdhome.co.uk so we can investigate.

RETURNS & REPLACEMENTS

What is your returns policy?: Please contact your account manager to learn about our returns policy. If you need to return an item, please ensure everything is in its original packaging.

How do I arrange a replacement for my damaged/faulty product?: In the unlikely event your item arrives damaged or faulty, please call 0113 271 5151 or email sales@lpdhome.co.uk so we can investigate and arrange a replacement.

How do I arrange a return?: Please call 0113 271 5151 or email sales@lpdhome.co.uk, and we’ll arrange your return in line with our returns policy.

OTHER

Where can I buy office furniture?: LPD Home offers a range of office chairs and desks for home offices. Designed with comfort, style and durability in mind.

What is the difference between LPD Home and LPD Essential?: LPD Home is our mainline collection, which is thoughtfully created by our in-house team. From timeless Modern Country to our pared-back Industrial Loft collection, we have a range of on-trend styles for every home.

Our Essential collection offers stylish and affordable furniture for every room. Influenced by the LPD Home collection, Essential makes style accessible for everyone.